Review and Reputation Care
Protect your hospitality reputation with consistent, professional and guest focused review management.
Online reviews shape the first impression of your hotel or restaurant. We help you respond to guest feedback in a timely, calm and constructive way while documenting themes and reducing the stress on your operational team.
What Review and Reputation Care Means
We monitor and manage your online reviews across major platforms. Our goal is simple: professional replies, reduced workload for your team and a stronger, more consistent brand presence.
You keep full control over internal decisions, compensation and operational topics.
We take care of communication, tone and guest relationship building.
What We Handle for You
Daily Review Monitoring
- Tracking new reviews on selected platforms
- Identifying urgent or sensitive feedback
- Notifying you of critical issues
Professional Review Responses
- Calm and constructive replies
- Hospitality trained communication style
- Templates tailored to your tone of voice
- Responses that show care without making commitments your team cannot keep
Documentation and Insights
- Overview of recurring feedback
- Themes and guest expectations
- Opportunities for improvement
- Notes for your internal quality management
Light Reputation Support
- Suggestions for strengthening guest perception
- Identifying positive stories that can be highlighted
- Support for managing difficult public feedback
What We Do Not Handle
To keep everything transparent and manageable, we clearly define what stays with your team.
Our Review and Reputation Care service does not include:
- Deciding on refunds, discounts or compensation
- Changing operational processes
- Handling legal or crisis situations
- Managing internal complaints
- Responding on platforms that require property level authentication
- Creating paid reputation campaigns
You stay responsible for all operational and financial decisions.
We support the communication that represents your brand online.
Why It Matters
Reviews influence guest trust, booking decisions and long term reputation. Many hospitality businesses struggle to respond consistently due to limited time and staff.
With our Review and Reputation Care service you benefit from:
- professional and consistent replies
- reduced workload for your team
- improved public perception
- stronger guest relationships
- better online visibility
- insights for quality improvements
It is a simple way to elevate your reputation without adding internal pressure.
How We Work
Step 1 – Onboarding
We define tone, guidelines and escalation rules.
Step 2 – Platform Setup
We connect to your chosen review sites or receive automated alerts.
Step 3 – Daily Review Care
We monitor, respond and document feedback.
Step 4 – Monthly Summary
Short report on review volume, themes and opportunities.
Packages and Options
Essential
Monitoring and responses for standard reviews.
Professional
Full monitoring, tailored responses and monthly insights.
Premium
All services plus trend analytics and proactive reputation suggestions.
Custom options available for boutique hotels, resorts and unique hospitality businesses.
Ready To Strengthen Your Online Reputation
Consistent responses, calm communication and a clear, guest focused tone.
Your reputation deserves professional care.